Sri Holiday Tours & Travels (Pvt) Ltd
Effective Date: 09 September 2026
At Sri Holiday Tours & Travels (Pvt) Ltd, we respect the privacy, trust and personal information of every traveller, customer and visitor to our website.
As a Sri Lankan-owned travel and tourism company, we are committed to handling personal information responsibly, transparently and securely while providing friendly, flexible and professional Sri Lankan hospitality.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how we protect it, and how customer photographs, reviews and testimonials may be used for our legitimate business and promotional activities.
This policy is provided as a general legal, administrative, business, payment-processing and customer-information guideline and is intended to support transparent and responsible business practices.
We believe that trust, respect, honesty and hospitality are fundamental to our relationship with every traveller.
We aim to collect and use only information that is reasonably necessary for providing, arranging, managing or improving our services.
We do not sell or intentionally trade our customers' personal information to third parties for their independent commercial purposes.
We take reasonable steps to maintain the confidentiality and security of personal information entrusted to us.
Depending on the services requested, we may collect information such as:
We may receive this information through our website, email, WhatsApp, telephone, social-media channels, booking forms or other communication methods.
We may use customer information for purposes including:
Payments made through our website may be processed by authorised third-party payment service providers.
Payment-card information may be handled directly by the relevant payment provider through its secure payment systems.
We do not intentionally request or store sensitive card-security information such as a customer's complete card security code.
Customers should also review the privacy and security policies of the payment provider used for their transaction.
In order to provide the services requested by a customer, it may be necessary to share relevant information with trusted service providers.
These may include:
We aim to share only information reasonably necessary for the relevant service.
We love celebrating the wonderful experiences our guests have while travelling through Sri Lanka.
During tours, excursions or other travel activities arranged by us, photographs or videos may sometimes be taken by our staff, drivers, guides, photographers or other persons involved in the tour, subject to the circumstances and applicable requirements.
Where appropriate, we may use photographs, videos or other travel-related content featuring our guests for legitimate business and promotional purposes, such as:
We aim to use such content respectfully and in connection with our tourism services and Sri Lankan travel experiences.
We will not intentionally use customer photographs or videos in a misleading, defamatory, inappropriate or unrelated manner.
Our Approach to Guest Content
We understand that photographs and personal experiences are personal to each traveller.
Where a customer specifically asks us not to use a particular photograph, video, review or testimonial for promotional purposes, we will consider the request and, where reasonably possible, remove or stop using the relevant content under our control.
Where content has already been printed, distributed, published through third-party platforms or included in an existing campaign, immediate removal from every location may not always be technically or practically possible. However, we will make reasonable efforts to address legitimate requests.
We greatly appreciate reviews and feedback from our guests.
When customers voluntarily provide reviews, testimonials, comments, ratings or feedback about their experience with Sri Holiday Tours, we may use that material for legitimate promotional and business purposes.
This may include displaying or sharing reviews on:
Where a review includes the customer's name, photograph or other identifying information, we aim to present it accurately and respectfully.
We will not knowingly alter a customer's review in a way that materially changes its original meaning.
Photographs, videos, reviews and testimonials used by us will remain under our reasonable supervision and will be used primarily for Sri Holiday Tours' tourism, hospitality, promotional and business-related purposes.
We will take reasonable care to avoid using customer content in a manner that could reasonably be considered offensive, misleading, inappropriate or harmful to the person featured.
We take reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no website, electronic communication system, online platform or internet transmission can be guaranteed to be completely secure.
Customers should also take reasonable care when sending sensitive information through email, messaging applications or other electronic communication channels.
Customers may communicate with us through WhatsApp, email, telephone, social media or other electronic communication channels.
Information exchanged through third-party communication platforms may also be subject to the privacy policies, terms and security practices of those platforms.
Our website may use cookies or similar technologies to:
Third-party services integrated with our website may use their own cookies or similar technologies according to their respective policies.
Where appropriate and permitted, we may use customer contact information to communicate information about our services, travel arrangements, special offers, promotions or other tourism-related information.
Customers may request that we stop sending non-essential marketing communications.
Subject to applicable law, customers may contact us to request:
Certain information may need to be retained for legal, accounting, security, dispute-resolution or legitimate business purposes.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
Our website or social-media pages may contain links to external websites, booking platforms, payment providers or other third-party services.
We are not responsible for the privacy practices, content, security or data-handling practices of independent third-party websites or platforms.
Customers should review the applicable privacy policies before providing personal information to those services.
We may disclose personal information where reasonably necessary to:
We understand that every traveller is different and every situation can be different.
Our privacy policy provides a clear framework for responsible handling of information, but we also believe in treating our guests with understanding and kindness.
If a customer has a question, concern or reasonable request regarding their personal information, photograph, video, review or testimonial, we encourage them to contact us directly.
We will listen, understand the circumstances and make our maximum reasonable effort to assist.
Our goal is to combine professional international travel standards with genuine Sri Lankan hospitality.
Respect - Trust - Responsibility - Honesty - Care
We may update this Privacy Policy from time to time to reflect changes in:
The latest version published on our official website will be considered the current version.
For questions, requests or concerns relating to privacy, personal information, photographs, videos, reviews or testimonials, please contact us:
Sri Holiday Tours & Travels (Pvt) Ltd
Phone: +94 783175498
Email: sriholidaytour@gmail.com
Email: info@sriholidaytours.com